Kuantan Hotel


Booking terms and conditions:
The terms and conditions set out below apply to all bookings made through this website.

All tariffs that are shown online are on basis of each room prices per one night. All prices are subjected to Value Added Tax which is a fixed rate and changes on a global basis and the local tourism charges, wherever applicable.
Prices are subjected to change without notice. However, the price is guaranteed once you receive a confirmation of the booking. To avoid any doubt, the prices are not inclusive of any incidental charges, which may be incurred during your stay (including, for example, in respect of the use of hotel's bar and mini-bar facilities, external telephone costs from room). It is a condition under your contract with us, that authorizes us to debit your credit or debit card for the amount of shortfall, such levis will be payable by you during your checkout and, in case that you fail to pay the charges.

Availability of rooms depends upon the hotel and rush. The rates as given online (may be) limited to or/ and restricted to certain period of time. Please check with the Hotel about the present availability of the rooms before checking in.

Guests with impaired mobility:
The hotel vows to offer the same high quality services to its differently able guests. Special facilities include wheelchair-adapted bathrooms, lifts, and ramps in public areas. We also welcome guides dogs in our hotel. Please check with us prior to moving in about the services. We will do our best to accommodate your wishes.

Children under the age of 5, when sharing a room with two paying adults, can stay free of charge at the hotel. Children of ages 5 to 16 will be charged on basis of per child per night for bed and breakfast. We do offer child friendly menus.

Pets, Car Parking:
Please contact the hotel directly for details for information on Pet accommodation, Car parking.

Balance of monies outstanding:
Before checking in, you will be asked to provide a valid debit or credit card for the hotel to authorization. Settling your account in cash will require a refundable deposit. We accept all major credit cards, including Visa, MasterCard and American Express. Alternatively, payments can also be made using checks, with a current check guarantee card supporting it. Checks drawn from an overseas bank account are not accepted.

Arrival and Departure:
Unless otherwise approved by the hotel manager, the vacation of rooms by noon, i.e. 12.00 pm, on the day of departure. And the check in time of a hotel rooms is 9 o clock of the morning at the day of check in.

Health leisure and beauty:
The hotel also offers free leisure facilities off site. Please check the range of facilities and their availability at the hotel when booking. The use of certain facilities like beauty treatments will be charged. Use of such facilities is subjected to any particular terms and conditions with the hotel. Note that age restrictions apply to definite facilities. Further details are to be redeemed from the institution itself.

Payment structure:
Almost all the online featured rates, deposits and advances are not essential. However, the guest will have to submit a valid credit or debit card, to guarantee your booking. The card will be credited during departure or in an event of cancellation of the stay. However, no payment will be credited from the credit or debit card at the time of booking.

Cancellation and other amendments:
All cancellations must be made in accordance to our cancellation terms and conditions.
We reserve the right to charge you for the first night's stay at the hotel
All cancellations must reach the hotel by 9 am, local time the day prior to arrival.
A cancellation must be made in accordance to our cancellation terms and conditions. We cannot guarantee that we will be able to meet all of your particular requests that you make and our failure in this regard will not be considered as a breach of contract, although every effort is made to fulfill all requests that you may have about to your stay with us. We reserve the right to cancel or change your reservation, in an event that we need to do so. However, you too are eligible to do so:
• Accept the changes as told; or
• Receive a full refund of your payment upon cancellation of your reservation with respect of your stay (please do note that we will not be held liable for any sum of money that you have paid to anyone else in connection to your booking); or
• Make alternative arrangements with the hotel;
For further details please contact the Hotel.

Complaints or Comments:
We take the satisfaction of our guests very seriously. Any comment or complaint regarding a stay at our hotel should be made to the hotel's duty manager during the time of your stay to help us to attempt to resolve it immediately.
Problems that we fail to resolve there and then should be notified in writing via the Hotel manager

General Information:
To ensure the accuracy of the information contained online, every effort has been made. However we cannot accept responsibility for any mistakes and errors, and reserve the right to amend, change or cancel any of the information or offers featured online.

Subject to the paragraph below, we shall not be liable for any of your loss or damage in circumstances during the stay here, where:
1. There is no breach in security of a legal duty owed to you. Or by our employees or agents.
2. Any in damage or loss resulting from breach by you of any term of our contract.
3. Such losses or damages are not a reasonably foreseeable, hence the result of any such breach.
4. Any loss is in excess of three times the fee payable in respect of your stay.
These terms and conditions do not limit our liability for personal injury or death caused by our faults of negligence or any fraudulent misrepresentations.

All contents here are subjected to change without further notice to its readers.
For any other queries feel free contact the hotel.

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